2. We will review your answers to the questionaire, and work up a profile for you. The Profile will include the hollow, radius and pitch we think will work best for you. We will email you back with our recommedations. Please try to ask your technical questions by email instead of calling the store. During season we are very busy sharpening skates and generally don't have the time for long phone calls. Email is the best because we can answer you during our short lulls. If you just have a shipping or billing question, certainly call the store. Thank you.

3. After we agree on what custom work is to be done, you must decide if you will be sending us your blades, or if you will be purchasing new blades. Here's some of our basic pricing:

New steel $29.99-$32.99 each depending on brand and model. Price includes initial sharpening only.

Radius and sharpening on your old steel - $19.99 a pair

Radius and sharpening on new steel (never be sharpened by anyone) that you send us- $29.99 a pair

Radius and sharpening on new steel you buy from us- $19.99 a pair

Regular sharpening on old steel-$6 a pair

Regular sharpening on new steel (never sharpened) you send us-$20.00 a pair (This is if you don't want a radius)

For a combination radius add $5 per pair.

Refresh a radius we did-$12.00 a pair.

Change a regular radius we did to a Combination Radius-$15

4. If you are sending us your blades and need help with removing them, it's easy. For Bauers, remove the footbed and remove the white plastic caps. You will see either a 5/32 allen nut or a 8mm nut inside the holders. Unscrew the nut and the blade will pull right out. All other brand skates have external hardware, just unscrew it and the blade pulls out. Call or email noicingtech@comcast.net if you have trouble.

5. The best way to ship your blades to us is in a Post Office Priority Mail Flat Rate Envelope. Priority Mail is quick, usually 1-3 days anywhere in the country. Flat rate price is $4.75. You can fit up to 4 sets in one envelope. No need to wrap them or protect them. However, BE SURE TO TAPE YOUR BLADES TO THE INSIDE WALL OF THE ENVELOPE! If they can move around, they WILL cut their way through and we will get an empty envelope. I've even seen loose blades cut through cardboard boxes. If you simply tape them, they will be fine. If you want to save money and are not in a hurry, you can ship your blades to us by regular Parcel Post. It's still fairly quick and usually less than $2.

6. If you want to buy new blades from us, we will need the blade size to ensure a perfect match. On most skates the blade size can be found underneath the skate on the white plastic holder. Look for a 3-digit number embossed in the plastic next to the rivets, like 263, 280, etc. Let us know what that is. If you can't find it, give us a call. Also, for Bauers we need to know if the holder is a Tuuk+, a Lightspeed, or a Lightspeed Power, all of them take different type steel.

Keep in mind that the price of our blades includes the initial sharpening. You might be able to find steel cheaper elsewhere, but they do not come sharpened. So, if you plan to send us unsharpened steel, there will be a $10-20 fee to put on the initial sharpening. The initial sharpening is very different than a regular sharpening. New skates or replacement steel is just a flat rough cut slab. It takes approx 20-30 minutes minutes of labor to properly sharpen and establish the hollow and edges the first time the blade is sharpened. This labor is factored in to the price of our steel, but if you send us unsharpened steel we have no choice but to charge you for our labor.

7. Once we've worked up your profile and have given you the specs, to order simply go to the secure 24hr Shopping Area in our site and select the runners, sharpening and profile we gave you from the drop down menus. Make sure if you are ordering steel you change quantity to 2 in the shopping cart so you get a pair. Complete the order and check out. Simple. You can also call or email your credit card info. We take Visa, MC and Discover. No checks please. We will ship the blades that day or the following day by Priority Mail. We send all blades by Priority mail because this is the cheapest and fastest way. Coast to Coast in 3 days, and they deliver on Saturdays. Unlike other web sites, we do not make any money on shipping or have handling charges. If you want UPS or Express or overnite service, please let us know. We rarely have a problem with Priority Mail losing a package, but if you want to get insurance, you must ask for it because we normally don't ship with it.

8. We do not stock some sizes of replacement blades because there is not much demand for them. If you are looking for a pair we do not have, we suggest you find an online site or local hockey store that has them and have the blades shipped to us for sharpening and profiling.

9. Any time you send blades to us, please include a short note in the envelope telling us what you want done to them. Better yet, order online and just print out the order form and enclose it in your envelope. We have many customers and get lots of steel each day in the mail. We can expedite your work if we know what you want done. We have all your settings on file, so all you have to tell us is if you want a regular sharpening, or a new radius, or a radius refresh. If you want Sauce, let us know that too. If you want to change a setting be sure to note it. And lastly, if your address or credit card info has changed, please let us know!

10. Many of our customers rotate two or more sets of blades, so they are never without a freshly sharpened set. This seems to work best for most skaters. Also, if you have teamates that use our service, why not send your blades together like many do and SAVE on postage.