2. We will review and evaluate your answers on the questionnaire, then work up a custom profile for you. The Profile will include the sharpening type, the rocker radius, and the pitch setting we think will work best for you. We will email you back with our recommendations. We've done thousands and thousands of profiles on a wide variety of skaters and have a pretty good data-base of what works for most skaters. Keep in mind, if for some reason you don't like what we do, you are never stuck with your profile. We will gladly make free adjustments until you are happy.

If you still have questions, you likely will find the answers on our website. If not, we ask that you submit your questions by email instead of calling the store. We rarely answer the phone during working hours as we are very busy operating a retail store, sharpening local skates and trying to meet same or next day shipping deadlines for our internet customers. A five-minute phone call may mean that another customer doesn't get his blades shipped that day. Seriously, we generally don't have time to answer phone calls. Email is really the best and fasted way to get a response from us because we can answer you during our short lulls. We usually can reply within 15 minutes of getting your email. If you have a unique shipping or billing question, you can call Anita at the store, but she also likes to use email, because she's always busy helping customers as well. So, if you want a fast response, use email as sometimes we don't even play voice-mail till the end of workday or next morning. Thank you.

3. After you get your custom profile recommendations from us, you then must decide if you will be sending us your blades, or if you will be purchasing new blades from us. We have next day turn-around, so we'll get your blades shipped back to you quick, but it you can't be without your skates for a few days, getting a second set of steel may be your best option. Pricing for replacement runners, sharpening and radius services can be found in the shopping area. If you want to know what something costs, place it in the shopping cart. You won't be charged until final checkout. Keep in mind that we are a Custom Radius shop and we only sell steel runners to customers who are purchasing a Custom Radius. If you just want steel, please try somewhere else.

4. If you are sending us your blades and need help removing them, it's easy. For Bauers, remove the footbed and remove the white plastic caps. You will see either a 5/32 allen nut or a 8mm nut inside the holders. Simply unscrew the nut (use a 1/4" drive nutdriver with a long extension to make the task easier) and the blade will pull right out. All other brand skates have screws on the outside of the skate, just take them out and pull the blades out. Email noicingtech@comcast.net if you have trouble.

5. The best way to ship your blades to us is in a Post Office Priority Mail Flat Rate Envelope. Priority Mail is quick, usually 1-3 days anywhere in the country (US Only). Flat rate price is $4.95. You can fit up to 4 sets in one envelope. BE SURE TO TAPE YOUR BLADES TO THE INSIDE WALL OF THE ENVELOPE! If they can move around, they WILL cut their way through and we will get an empty envelope. I've even seen loose blades cut through cardboard boxes. Best way to ship them is to roll them in a Tyvek envelope, then tape that roll on a diagonal in the envelope with package tape (not Scotch tape or hockey tape. Please don't wrap blades themselves with tape, it's hard to get tape off the metal and it leaves a sticky residue. So you don't have to go to the post office, go to USPS.com and sign up for a online acct. It's free and easy. You can then print postage and labels right on your home printer. If you want to save money and are not in a hurry, you can ship your blades to us by regular Parcel Post. It's still fairly quick and usually less than $2. Also feel free to ship to us any way you choose, UPS and Fedex Express or ground deliver right to our door.

6. If you want to buy new blades from us, you may have a choice of several different kinds that will fit in your skates. Browse through our shopping area and see what's available, read the item descriptions to see the differences. For sizing, we will need the blade type and size to ensure a perfect match. NEVER use online guides for sizing that some website have, they are wrong. The only way to accurately get your blade size is to get it from your skates. On most skates the blade size can be found underneath the skate on the white plastic holder. Look for a 3-digit number embossed in the plastic next to the rivets, like 263, 280, etc. Let us know what that is. If you can't find it, send us an email and we'll help you locate it. Don't guess. Also, for Bauers we need to know if the holder on your skate is a Tuuk+, a Lightspeed/Lightspeed 2, a Blue Lightspeed Power, or a LS Power 2.1, all of these holders take different type steel. For Eastons, you'll just need the skate size, e.g, "8" for size 8 and 8.5 skates, 7 for 7 and 7.5, etc.

Keep in mind that the price of our blades includes the initial sharpening. You might be able to find steel cheaper elsewhere, but they do not come sharpened. So, if you plan to send us unsharpened steel, there will be an additional $10 fee to put on the initial sharpening. The initial sharpening is very different than a regular sharpening. New skates or replacement steel is just a flat rough cut slab. It takes approx 20-30 minutes minutes of labor to properly sharpen and establish the hollow and edges the first time the blade is sharpened. This labor is factored in to the price of our steel. If you send us unsharpened steel we have no choice but to charge you for our labor.

7. Once we've worked up your profile and have given you the specs, you'll need to place your order. Simply go to the secure 24-hr Shopping Area on our website and order the runners that fit in your skates. Then order the type radius and/or sharpening, entering the specs we gave you in the drop down menus. Make sure if you are ordering steel you change the quantity to 2 in the shopping cart so you get a pair. The price of runners does NOT include a Custom Radius, so you have to order that separately. Select the type radius we recommended and place one in your shopping cart. You only need to order one radius, radius price is for a pair. Complete the order and check out. Double check that everything is correct. Whatever you select and order, we are going to do and we are going to ship them fast. So, don't screw up!

Pay attention here.... in order for us to accept your credit card for payment, we have to ship to the same address where your credit card bill goes. The CCV number has to be correct as well. If either of these are wrong, your order will not be processed. If you want the package delivered to other than the billing address, like your workplace, we will not accept credit cards as payment. Because of credit card fraud, it is too risky for us to send items to non-billing addresses. We've been burnt too many times by scumbag hockey players with this scam. So, you can thank them for the restriction. However, we will ship to any address, anywhere, but you have to pay us by PAYPAL and, read closely.. the payment type must be classified as a "Gift" and funds have to be from your PAYPAL balance or your confirmed bank acct through PAYPAL. We cannot take a regular PAYPAL payment that is based off a PAYPAL credit card. Of course if you send us cash, a money order, or bank check in advance we will gladly ship anywhere as well. We take Visa, MC and Discover. No personal checks please, unless you don't mind waiting 2 weeks for them to clear. Upon payment, we will complete the order and ship the blades that day or the following day by Priority Mail. We prefer to send all blades by Priority Mail because this is the cheapest and fastest way. Coast to Coast in usually 3 days, and they deliver on Saturdays. Unlike other hockey web sites, we do not make any money on shipping or have handling charges. If you want UPS Ground or Over-nite service, that option is available. For Fedex you have to fax or email us a label. Orders must be in by 4pm in order to be sent Over-nite. If you want to send us a prepaid shipping label, feel free to do so, again your shipping address has to match your billing address. Please, do not send stamped envelopes! The post office will not allow us to put a stamped envelope of this weight in our mailbox, they require it be hand delivered to a person at the post office, and we just can't do this.
We rarely have a problem with Priority Mail losing a package, but if you want to get insurance, you must ask for it.

Please, this is an online store, ABSOLUTELY NO TELEPHONE ORDERS! We operate a retail store and are helping customers here virtually all day long. All orders MUST be placed through our website. If you have to ask a unique question before ordering, send an email, we usually answer them within 15 minutes.

8. We carry most replacement blades for current and old model skates, and try to have them in stock year round. Some skates do not have replaceable steel, so if you are interested in getting a custom radius, you will have to ship the skates to us. We have same day turnaround. Except for CCM/Reebok, we do not sell single runners, only pairs. We can't buy them single from the manufacturers, so we don't sell them that way. Plus unless your skates are new and only sharpened a few times, you'll probably need 2 runners so the heights match up.

9. Any time you send blades to us, don't forget to place the online order, and make sure the blades are not moving around inside the package. Write your name on the envelope or on a note inside. Better yet, after you order online, just print out the order form and enclose it in your envelope. We have many customers and get lots of steel each day in the mail. We can expedite your work if we know what you want done. If you want something different or something that couldn't be selected in the shopping cart, just write details on your order form, and we'll contact you by email if we have any questions or to quote you a price.. If you moved or have a new credit card, you can enter that information when you complete your online checkout. Again, it is critical that your credit card information is correct and that the ship-to address is the same as your credit card billing address. Look at your credit card statement, that's the address we have to ship to. Our address is: 4 Hudson Park Dr, Suite A, Hudson, NH 03051

10. Many of our customers rotate two or more sets of blades, so they are never without a freshly sharpened set. This seems to work best for most skaters. Also, if you have teamates that use our service, why not send your blades together like many do and SAVE on postage. Lastly, we've been running our Sharpen by Mail Service for many years and ship out thousands of blades to happy customers every year. Our process works very well for those who do not have an experienced reliable sharpener in their area. Give us a try, you won't be disappointed. Spoiled is what most skaters say, after they've had us do their sharpenings! Thanks again for your business.